New Customers

We recently acquired a new customer, which is good in its own right.  But the way it happened shows how good things happen when our organization works as a team.

The customer called for service work on an induction furnace breaker that was malfunctioning.  The other electrical contractor he called didn’t respond, so he was reaching out for help.  The call came through the main switchboard, where Chelsey routed the call to Joe in our Service department.  Joe told her IAS was probably best suited to provide service in this case.

I talked to the customer and realized the desperation in his voice about his process being down.  We juggled our schedule, and Mark Johnson, below, responded to the call.

Mark scoped out the problem and brought a malfunctioning breaker back to the shop.  However, with his previous commitments, he couldn’t address the breaker, but his trusty team mates, Mike Truninger and Stephen Mahieu, did.

Mike repaired the breaker, re-installed it at the customer’s facility, and got them back up and running.  The customer was very pleased with the response, and expressed his confidence that with our help in the future, he can fix other electrical and automation issues at his plant that he needs help with.

This customer will most likely bring a lot of business to Shaw Electric and IAS in the future.  Being flexible and customer oriented across our company pays dividends for everybody.  Keep up the Team Work!

Ken Deering

9/26/14